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·5 min read

How AI Agents Are Replacing Tier-1 Customer Support (And Why That's a Good Thing)

[Agentic AI](/blog/agentic-ai-for-business-what-it-means-2026) now handle 60-80% of support tickets without human intervention. Here's how the best teams are deploying them — and what they're getting wrong.

AI AgentsCustomer SupportAutomationOperations